This Refund and Cancellation Policy (“Policy”) applies to one-time purchases of Mwwared Shopify themes sold through our Site. It should be read together with our Terms and Conditions and Privacy Policy.
Purchases are processed by Paddle as Merchant of Record. This Policy is intended to align with Paddle’s Checkout Buyer Terms and Paddle’s Refund Policy. Where mandatory consumer law or Paddle’s terms give you greater rights, those rights apply.
Contact: support@mwwared.com (purchases & support) · info@mwwared.com (general).
1. Digital products
Mwwared Shopify themes are digital products delivered electronically (download and/or account access) after successful payment. Theme purchases covered by this Policy are one-time payments. There is no recurring subscription to cancel for these Products.
2. 14-day consumer right to cancel
If you are a consumer, you have the right to withdraw from your purchase for any reason within 14 days of completing the transaction, in accordance with Paddle’s Buyer Terms and Refund Policy.
If you exercise this right and are eligible, you will receive a full refund of the charges paid for that transaction.
Exception for digital content: your right to withdraw does not apply if, during the 14-day period, you started downloading, streaming, using, or otherwise benefiting from the Product, and during checkout you agreed that Paddle / we may make the Product available before the end of that 14-day period (and, where required, you acknowledged that you would lose your withdrawal right).
Nothing in this Policy limits mandatory consumer rights that cannot be waived under applicable law (including rights relating to products that are not as described, faulty, or not fit for purpose).
3. How to request a cancellation or refund
Because Paddle is the Merchant of Record, refund and withdrawal requests should be made through Paddle:
- Use the “View receipt” or similar link in your Paddle purchase confirmation email; or
- Follow the support / refund options on your Paddle receipt; or
- Visit paddle.net and request a refund.
You may also email us at support@mwwared.com with your purchase email and approximate purchase date. We will help coordinate with Paddle where we can. Eligible refunds are typically returned to the original payment method; Paddle’s processing times apply (often within 14 days of approval).
4. After the 14-day period
Unless required by applicable law or approved under Paddle’s discretionary refund process, purchases are otherwise non-refundable and non-exchangeable after the applicable cancellation window. Change of mind, selecting the wrong theme, or inability to use the theme due to lack of technical experience do not by themselves create a refund right outside the rules above — though we will still try to help via support.
5. Delivery failures and product defects
If payment succeeds but you cannot access your download or account entitlement due to a technical failure on our side, contact support@mwwared.com with your order/email details. We will prioritize restoring access.
If you experience a persistent technical issue or material defect that prevents you from using the theme as described, contact us first so we can try to resolve it. If the issue cannot be resolved, you may contact Paddle to request a refund in line with applicable consumer protection rules and Paddle’s Refund Policy.
6. Chargebacks
Please contact Paddle or us before disputing a charge with your bank or card issuer. Unjustified chargebacks may result in suspension of download access and account privileges while the dispute is investigated.
7. How to contact us
Email support@mwwared.com with your purchase email, approximate purchase date, and a short description of the issue. We aim to respond as quickly as reasonably possible.
Last updated: 3 August 2026
